Complaint Management Software by RocketFlow

How Complaints are converted into praises?

Complaints Management Software by RocketFlow empowers you in resolving your complaints while depicting opportunities to make necessary systemic improvements. Every organization receives complaints and unpleasing feedbacks but how a organization choose to deal with those makes the biggest difference. Complaint Management Software by RocketFlow enables your employees to follow a set practice to resolve all complaints while keeping the Managers updated about every move.

  • Some of the benefits of using Complaint Management System by RocketFlow are:
  • Multi Channel ticket collection support and locating them at a single place
  • Significant reduction in recurring complaints
  • Improvement in the standards of services
  • Raises standards of decision-making.
  • Zero Chances of unattended complaints and many more!!!
  • Ticket Management System for auto assigning of tasks to support executives
  • Monitoring and reporting tools
  • Reports and Analytics

Increase your online presence with RocketFlow
Try it Now

Get your own Customer Website

Get your own Customer Website created immediately when you signup for RocketFLow

Get Started
https://rocketflow.in/solutions/complaint-management-software

Manage Complaints & Feedbacks Online

Manage complaints and resolve them online using RocketFlow

Get Started
https://rocketflow.in/solutions/complaint-management-software
Mobile App for Executives, so they can assist Clients Anytime & Anywhere
Try it Now

Mobile based complaint registration

Compliant can be registered by the customer directly via App or Mobile Site

Get Started
https://rocketflow.in/solutions/complaint-management-software

Complaints are assigned to Manager Directly

All complaints are assigned directly to respective Managers who'll be able to see all the details filled in by the customer to best analyze the issue and take the next steps

Get Started
https://rocketflow.in/solutions/complaint-management-software

Managers can directly assign executive to tackle the issue

After reviewing the details shared by the customer, Manager can directly assign the complaint to their respective team to handle the issue and also instruct on the next course of actions

Get Started
https://rocketflow.in/solutions/complaint-management-software

Complaint status handling and next step of actions

Assigned Executives will be shown all the details and customer contact. They can engage the complaint and resolve the issue as per defined SLA's. Executives can also update the status of the complaints as per the circumstances.

Get Started
https://rocketflow.in/solutions/complaint-management-software

Complaint updates by Executives

After handling the customer complaint, the executives can updates the status of the complaint and also record the necessary data including post complaint remarks and necessary images to complete the course at their end

Get Started
Complaint Management Software

Complaint Closure & Payment

Once the executives resolves the complaints then their respective Managers & Customers are informed about the same via notifications in form of Email, push notifications or over WhatsApp. After that billing and other relevant processes can be triggered where in payment can be collected online via payment link sent to customer.

Get Started
Complaint Management Software
Give your Managers the comfort of RocketFlow Web Admin where they can view & manage all developments on a single screen
Get Started

https://rocketflow.in/solutions/complaint-management-software

Single source of truth!

RocketFlow

Get Started
https://rocketflow.in/solutions/complaint-management-software

Stay in Sync!

RocketFlow

Get Started
https://rocketflow.in/solutions/complaint-management-software

Reports and Analytics in RocketFlow

RocketFlow

Get Started
RocketFlow's Complaint Management Software

Custom Invoices & Receipt

We understand that brand identity is important . RocketFlow

Get Started
Complaint Management Software by RocketFlow
Get Started

This is our Digital RocketWorld. Choose from the Pre Built Processes Automated Using RocketFlow

Attendance and Leave Management Software by RocketFlow
Attendance and Leave Management Software
Sales Operations Management Software
Driver Management Software
Field Service Management Software by RocketFlow
Field Service Management Software
Mining Management
https://rocketflow.in/solutions/field-force-management-software
Field Force Management Software
Loan Management Software
Transport Management System by RocketFlow
Transport Management system
Inventory Management Software by RocketFlow
Inventory Management Software
E-Commerce
Sanitization & Health Care
Pickup and Drop Management Software
CRM Software
Fleet Management Software
Path Lab Service Management
HR and People Management
FSM App
HealthCare & Wellness Management Software
Payment & Billing
Project Management Software
WhatsApp Marketing Software
https://rocketflow.in/solutions/manufacturing-management-software
Manufacturing Management Software
Appointment Scheduling Software by RocketFlow
Appointment Scheduling Software
Self Drive Car Rental Management Software by RocketFlow
Self Drive Car Rental Management Software
Hospital Management Software
Hospital Management Software
Supply Chain Management Software by RocketFlow
Supply Chain Management Software
Garage Management System by RocketFlow
Garage Management System
Car Rental
Car Rental Software
POD Software for Efficient Logistics Management
POD Software
RocketFlow On Demand Service Software
On Demand Service Software
Last Mile Delivery Software
delivery management system
Delivery Management System
Field Sales Automation Software 🚀
Cab Management System
Cab Management System
Get in Touch
We will love to hear your digital transformation needs, let's get started.
Inventory Management Workflow

RocketFlow is accessible on the move. Get Android and iOS App now!

QR Code Google Play QR Code Apple App Store
Frequently Asked Questions
What is Complaint Management Software?

Complaint Management Software commonly referred as CMS is the process of managing, responding and reporting customer grievances or complaints against the service and product delivered. CMS helps record and collate complaints from all the channels in a single dashboard to manage the complaints effectively. Complaint Management Process requires a streamlined approach and constant monitoring to ensure faster resolutions. Complaint Management Software by RocketFlow helps you effectively manage your complaints from an easy to use web admin portal and mobile app for logging complaints. Complaint Management Software by RocketFlow helps you record and collate complaints as customers, reviewers, internal employees, vendors or contractors reports them.  Complaint Management Software by RocketFlow helps you manually assign the complaints to respective user buckets for better handling of complaint or the business workflow can be configured to automatically route the complaint to the available executive or agent.

RocketFlow-logo
About Us

Accelerate Your Business Growth with RocketFlow. RocketFlow is the all-in-one solution for entrepreneurs and businesses looking to streamline their operations, increase productivity, and scale faster. Our powerful suite of tools and services will help you take your business to new heights. From automating your workflows to managing your sales and internal operations, RocketFlow has got you covered. Our intuitive platform is easy to use and customizable, so you can tailor it to your specific needs. Join the thousands of businesses who have already transformed their operations with RocketFlow. Sign up now and start blasting off towards success. RocketFlow enables SMEs to build forms and configure processes without coding & get the data directly from the customer into the platform to automate their operations and processes.

Contact Us

support@rocketflyer.in

+91 70531 50558

Ocus Quantum, 2nd Floor, Unit No. 218, Sector 51, Gurugram, 122003

Information

About Us

Blogs

Learnings

Solutions

Helping Links

Services

Support

Terms & Conditions

Privacy Policy

2022 @ Rocketflyer technology Pvt. Ltd. All Rights Reserved