Complaint Management Software commonly referred as CMS is the process of managing, responding and reporting customer grievances or complaints against the service and product delivered. CMS helps record and collate complaints from all the channels in a single dashboard to manage the complaints effectively. Complaint Management Process requires a streamlined approach and constant monitoring to ensure faster resolutions. Complaint Management Software by RocketFlow helps you effectively manage your complaints from an easy to use web admin portal and mobile app for logging complaints. Complaint Management Software by RocketFlow helps you record and collate complaints as customers, reviewers, internal employees, vendors or contractors reports them. Complaint Management Software by RocketFlow helps you manually assign the complaints to respective user buckets for better handling of complaint or the business workflow can be configured to automatically route the complaint to the available executive or agent.