Complaint Management Software

Deliver Seamless Customer Service - Get all complaints at a single place. Get all the context and information before addressing customer complaints.

Product Offering

Complaint Management Software by RocketFlow
How Complaints are converted into praises?

Complaints Management Software by RocketFlow empowers you in resolving your complaints while depicting opportunities to make necessary systemic improvements. Every organization receives complaints and unpleasing feedbacks but how a organization choose to deal with those makes the biggest difference. Complaint Management Software by RocketFlow enables your employees to follow a set practice to resolve all complaints while keeping the Managers updated about every move.

  • Some of the benefits of using Complaint Management System by RocketFlow are:
  • Multi Channel ticket collection support and locating them at a single place
  • Significant reduction in recurring complaints
  • Improvement in the standards of services
  • Raises standards of decision-making.
  • Zero Chances of unattended complaints and many more!!!
  • Ticket Management System for auto assigning of tasks to support executives
  • Monitoring and reporting tools
  • Reports and Analytics

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Client Website

Get your own Customer Website

Get your own Customer Website created immediately when you signup for RocketFLow

https://rocketflow.in/solutions/complaint-management-software
Manage Complaints & Feedbacks Online

Manage complaints and resolve them online using RocketFlow

https://rocketflow.in/solutions/complaint-management-software
Mobile App for Executives, so they can assist Clients Anytime & Anywhere
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Mobile App

Mobile based complaint registration

Compliant can be registered by the customer directly via App or Mobile Site

https://rocketflow.in/solutions/complaint-management-software
Complaints are assigned to Manager Directly

All complaints are assigned directly to respective Managers who'll be able to see all the details filled in by the customer to best analyze the issue and take the next steps

https://rocketflow.in/solutions/complaint-management-software
Managers can directly assign executive to tackle the issue

After reviewing the details shared by the customer, Manager can directly assign the complaint to their respective team to handle the issue and also instruct on the next course of actions

https://rocketflow.in/solutions/complaint-management-software
Complaint status handling and next step of actions

Assigned Executives will be shown all the details and customer contact. They can engage the complaint and resolve the issue as per defined SLA's. Executives can also update the status of the complaints as per the circumstances.

https://rocketflow.in/solutions/complaint-management-software
Complaint updates by Executives

After handling the customer complaint, the executives can updates the status of the complaint and also record the necessary data including post complaint remarks and necessary images to complete the course at their end

Complaint Management Software
Complaint Closure & Payment

Once the executives resolves the complaints then their respective Managers & Customers are informed about the same via notifications in form of Email, push notifications or over WhatsApp. After that billing and other relevant processes can be triggered where in payment can be collected online via payment link sent to customer.

Complaint Management Software
Give your Managers the comfort of RocketFlow Web Admin where they can view & manage all developments on a single screen
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Admin Panel

https://rocketflow.in/solutions/complaint-management-software
Single source of truth!

RocketFlow

https://rocketflow.in/solutions/complaint-management-software
Stay in Sync!

RocketFlow

https://rocketflow.in/solutions/complaint-management-software
Reports and Analytics in RocketFlow

RocketFlow

RocketFlow's Complaint Management Software
Custom Invoices & Receipt

We understand that brand identity is important . RocketFlow

Complaint Management Software by RocketFlow
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