Complaint Management Software

Deliver Seamless Customer Service - Get all complaints at a single place. Get all the context and information before addressing customer complaints.

Select a Plan to Proceed

RISE

Includes 10 Users

Includes 50 Tasks per month

Additional user charge INR 50 Per User

Additional task charge INR 2 Per Task

₹  4999/ Month

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    What you get?
    • SLA (Service Level Agreement) Defined Task
    • Auto Task Reminders
    • Notifications to Customer
    • Escalation Module for Query Resolving
    • Feedback Management
    • Auto Task Assignment
    • OTP (One Time Password) based Verification
    • Post Solution Customer Feedback
    • Inbuilt CRM (Customer Relationship Manager)
    • Broadcasting Feature for Mail and WhatsApp
    Collect Data
    • Create Unlimited Forms to capture data input
    • Use dynamic form fields to capture data based on your business needs
    • Automatically create form based links
    • Automatically get forms to collect data on Mobile Apps
    • Record location of form submission for auditing
    • Pre Created Forms for Appointment Management Process
    Notifications
    • Real time notification alerts to Administrator for Appointment Request
    • approval and payment reminders
    • Broadcast Module for Announcements through SMS/EMail/Whatsapp
    • Receive Feeds (Notice Board)
    • Provision to configure SMS/EMail/Whatsapp/Push notifications
    • Real time alerts to Customer
    • Automated OTP Verifications
    User Management
    • Create Users
    • Create User Roles
    • Manage Authentication
    • Restrict Access to actions based on User Roles
    • Vendor Management
    • Manage Teams
    • Manage Users within a Geography
    • Manage Inventory allocated to Users
    • Manage User Approvals based on Organization Hierarchy
    Geography Management
    • Manage Locations/Hubs
    • Manage City
    • Manage Regions
    • Manage Countries
    • Add Users to Geographies
    • Add inventory to Geographies
    • Manage task by Users/Inventory/Geographies
    • Restrict User Access based on Geography
    • Manage Appointment based on Geography
    • Manage Wallets of Business Units based on Geography
    Reports and Dashboards
    • Dashboard and Graphs
    • Reports
    • Schedule Report based on time of Day/Week/Month
    • Send Automated Reports to Users/UserGroups/Teams
    • Task Based Reports
    • Inventory Based Reports
    • Geography Based Reports
    • choose from 30+ Report Templates
    Get Website For your Appintment Management
    • Get Fully Functional Website for your Appointment Management Operations
    • Receive Enquiries and Service Request directly from Website
    • Mobile Responsive Website for your business
    Appointment Management Process Flow
    • Get Process Mapped for Managing your Appointment Operations
    • Reminders for payment
    • Automated Notification to Customer over SMS/Email/Whatsapp
    CRM For your Appointment Management Business
    • Your Website is directly integrated with CRM
    • Record your customer data
    • Run Marketing Campaigns to engage your customer
    • Maintain Customer Data for your Business
    Data Security and User Authorization
    • Transport Layer Security
    • 4 Layer Security for your Data on Cloud
    • Only you are able to see your data
    • User Authorization so that only allowed users can perform actions
    • Mobile App Security
    Training and Learning
    • Step by Step guide for your team to understand Appointment Management Operations based on user roles
    • 2 Webinars
    • 1 dedicated session for your team

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