Service Management

Service Management CRM Software is a digital tool for businesses to let their customers create service requests, assign service engineers to fulfill the service requests and let supervisors track the service fulfillment. Rocketflow is a complaint management tracking software that enables businesses to get service requests through a website or web portal, lets you assign requests to service engineers; service engineers can use Rocketflow's mobile app to manage the service requests and supervisors can get a real time dashboard to manage the end to end service operations.

Yes, Rocketflow's service and complaint management tracking software can be directly used for your business. You can sign up and create an account on Rocketflow, register executives, start recording the service requests that you receive from customers through phone call or whatsapp in the Rocketflow service management software. Once service requests are logged into the Rocketflow service management software, Business owners can assign service requests to executives for service fulfillment.

Yes, Rocketflow allows you to manage your service requests and create follow ups. You can keep track of the history of customer records and send notifications and reminders to customers.

Complaint Management Software is a digital tool for businesses to let their customers raise complaints, assign customer service executives to address the complaints and let supervisors track the complaint and feedback process. Complaint management tracking software like Rocketflow enables businesses to record the customer feedback and complaints through the web portal. Supervisors can assign the requests to executives. Executives can access Rocketflow complaint management software through a mobile app or web portal to synch up with customers and address their concerns.