Service Management Software is a digital tool for businesses to let their customers create service requests, assign service engineers to fulfill the service requests and let supervisors track the service fulfillment. Rocketflow is a complaint management tracking software that enables businesses to get service requests through a website or web portal, lets you assign requests to service engineers; service engineers can use Rocketflow's mobile app to manage the service requests and supervisors can get a real time dashboard to manage the end to end service operations.