Jul 16, 2022

Why every business needs a 360 Degree feedback?

Why every business needs a 360 Degree feedback?

Companies in every sector are very competitive, and they maintain high standards to strive for perfection in all the departments. The main priority for any company is customer satisfaction, but many are stressing out on customer service.

This is where Rocketflow comes in.
How the companies handle the complaints or feedbacks will improve the business workflows. It can be from the customers or the internal company teams. A complaint Management System is the best solution to improve customer service and build up the best procedures. The reasons are stated below:

  • Enhance Efficiency

Addressing these issues will eliminate customer dissatisfaction, which leads to revenue loss. Resolving the complaints will increase workflow efficiency and make the customer loyal to the company.

Managing the enormous data will be impossible with a disconnected system. This will cause delayed responses to the complaints from the customers and staff. Sometimes it becomes lag in the procedures and can be risky, mostly in the safety issue department.

  • Obviates Repeating the Mistakes

When a complaint is not resolved correctly, customers will lose trust in your company. If such a thing happens, it will take a more extended period to fix this problem and gain confidence again because even the company has the best quality service/product, good reputation matters.

Having a proper complaint management system will allow your teams to locate the root cause of the problem. In this, they can take appropriate steps to eliminate the problem permanently. It won't happen numerous times; that will save a lot of time and effort for your team.

  • Documentation

This documentation will help analyze any risk factors and check the quality of their products/service-management-platform. When you don't have proper documentation may raise ongoing issues and customer dissatisfaction.

A proper documentation process will help the company to know what is happening within the teams. The complaint management system will handle the complaints along with providing adequate documentation of the entire resolving procedure.

  • Builds Loyalty

When a customer submits their complaint to a proper system, companies can rectify them quicker than ever. If you satisfy a customer, they will be the best salesperson for your company. They will spread about your product/service based on their relationship with your company.

Customers need to know that your company is acknowledging their complaints and solving them. It will slowly increase their trust in you, and it takes years to make them loyal to your company.

  • Fill up the Gps in Between

You may not pinpoint specific gaps in your service or products, but customers can identify them. If they are not satisfied, they will inform you of this harsh truth by registering compliant. Companies can analyze these complaints and increase their productivity. Improve your products/service-management-platform and provide a better version.

Overall, having a management system will increase your company's efficiency and help you reach your goals prominently. Rocketflow is a platform a provides a perfect complaint management system that gives feedback on your workflows.

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Frequently Asked Questions
What is Rocketflow?

Rocketflow is a new age Low/No Code Enterprise SAAS Platform that helps businesses go digital within minutes.
RocketFlow is your Digital COO to manage and supervise your operational needs.
An innovative business process management platform to help you GO DIGITAL. Rocketflow helps you map your business processes in real time through a drag and drop workflow designer. Allows you to capture data through mobile app at different stages of your business, lets your customer and team perform business operations in real time ensuring transparency and efficiency. Rocketflow lets you manage your customers, teams, inventory, processes and data in real time through a click of a button. Users can download reports and view the progressions over a dashboard.

Who can use RocketFlow?

RocketFlow can be used by merchants/businesses who wants to digitize their business process to increase Sales revenue, create more transparency within the teams to maximize business productivity. RocketFlow can be used by One Per Company to big enterprise in order to go digital without investing much into building the technology platform.

What all does RocketFlow Offers?

Using RocketFlow businesses/merchants can get fully configurable website ready within minutes. The website can be used to promote to the customers in order to get the orders/bookings/service requests in digital mode. RocketFlow also creates a web admin portal to manage the orders/bookings/service requests and assign it to users/executives for fulfillment.

How much time does it take to automate the business process in RocketFlow?

Rocketflow lets you use a predefined business management process which can be customized to your unique needs. It takes less than a minute to register on the platform and start using Rocketflow."Start your free trial" or "Plan a Demo", In case you have custom requirements or would like to change the way workflows are configured. Please write to us at sales@rocketflyer.in and our Sales and Product team would be happy to assist. You may also raise your query via filling this form at https://rocketflow.in/#contact_us

What are the common business workflows which are automated using RocketFlow?

RocketFlow comes up with more than 40+ pre-configured business workflows to help businesses focus on their core area of work.
Commonly used business processes are listed below:

  • People and Service Related Workflows
    • Task Assignment Process
    • Lead Management Process
    • Service Management
    • Order Management
    • HR Related workflows for hiring, exit, allocation
    • Customer Feedback
  • Inventory Related WorkFlows
    • Inventory IN/OUT
    • Report Damage
    • Warehouse Operations Management
  • Finance Related Workflows
    • Purchase Order
    • Sales Order
    • Invoice
    • Billing
    • Payment Collections
    • Revenue Management
  • Service Management
    • Service Request Management
    • Incident Management
    • Operations Management

Does RocketFlow requires users to give their Credit/Debit Card details while signing up?

No. RocketFlow allows for 10 Days free trial and doesn't require you to sign up with Debit Card or Credit Card. No Software is required to be installed. It is a complete SAAS based Enterprise Business Process Management Platform which is deployed over cloud.

Is my data secured on RocketFlow?

RocketFlow uses state of the art security frameworks, standards and infrastructure in order to protect your data. Your data is encrypted over the network and while in transit.

How do I create an account in RocketFlow?

Select your business requirement, Choose a plan to subscribe , Sign-up and start using RocketFlow.

Can I create different user roles in the system?

Yes, RocketFlow comes up with a highly configurable user management system which can be used to configure and map your organization hierarchy. Businesses can run approval based workflows once the hierarchy is configured within RocketFlow.

How can I define user hierarchy in the system?

RocketFlow helps you define a manager for a group of users by creating a team of the users in the system.

What are the different payment options available?

RocketFlow currently supports Monthly and Annual Payment options. If you have more than 200 Users please contact sales@rocketflyer.in and we have custom payment options available.

Are there customization options available in RocketFlow?

Yes, rocketflow can map your business process and use case. To know more connect with our sales team at https://rocketflow.in/#contact_us

Are preconfigured business process options available in RocketFlow?

Yes, RocketFlow offers preconfigured processes mapped with many pre-existing use cases to choose from
Some of the commonly addressed use cases are detailed below:

  • CRM
  • Human Resource Management
  • Fleet Management
  • Constructions & Excavation
  • Field Force
  • Finance Process
  • Logistics Management
  • Inventory Management
  • Ecommerce
  • Healthcare
  • Waste & Sustainability
  • Process Management

Does RocketFlow offers customized process implementation for internal processes too?

RocketFlow can be configured for any organization's entire network of interconnected processes under custom request. For more information, please contact our sales team at https://rocketflow.in/#contact_us

Is RocketFlow GST Compatible?

Yes RocketFlow is GST Compliant. Rflow comes with in-built GST & EWay Bill integration with nearly 30 different use cases to cover all GST business process needs. For more information, please contact our sales team at https://rocketflow.in/#contact_us

Is RocketFlow Tally Compatible?

Yes. RocketFlow is pre integrated with financial systems like Tally and can be used to automate your Financial, Operational, Inventory related use cases. RocketFlow is also integrated with QuickBooks by Intuit. For more information, please contact our sales team at https://rocketflow.in/#contact_us

How many different customer channels are supported by RocketFlow?

RocketFlow is an Omni Channel platform which gives you a website and mobile site instantly. Your executives and internal teams gets Android (Android App link goes here) and iOS (ios link here) apps along with a web portal for all your administrative needs.

Can RocketFlow be integrated with our internal CRM or ERP?

Yes, RocketFlow is pre-integrated with well known platforms for SMS, Email, Push Notifications, Financial System Integrations. RocketFlow comes up with 50+ integrations with external Systems. For more information, please contact our sales team at https://rocketflow.in/#contact_us

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